Privacy Policy

Trekmate Himalaya is committed to protecting the privacy of our customers, website visitors, and trek participants. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our services.

By using our website or booking a trek with Trekmate Himalaya, you agree to the terms outlined in this Privacy Policy.

We may collect personal information such as your full name, email address, mobile number, address, emergency contact information, date of birth, and government-issued identification when required for trek participation.

We may also collect booking information, payment records, website usage data, device information, browser details, and analytics data to improve our services.

Your information may be used to:

• Process trek bookings and reservations.
• Communicate trek updates and important notices.
• Provide customer support.
• Ensure participant safety during treks.
• Improve website functionality and user experience.
• Comply with legal and regulatory requirements.

Certain treks may require participants to provide medical or fitness-related information. This information is collected solely for safety purposes and may be shared with trek leaders or emergency personnel when necessary.

Trekmate Himalaya does not store complete debit card, credit card, banking credentials, UPI PINs, or payment passwords.

Payments are processed through secure third-party payment service providers.

We do not sell, rent, or trade your personal information.

Information may be shared only when necessary with:

• Trek leaders and guides.
• Transportation partners.
• Accommodation providers.
• Emergency services.
• Government authorities when legally required.

Our website may use cookies and analytics tools to understand user behavior, improve website performance, and provide a better browsing experience.

Users may disable cookies through their browser settings.

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no online system can guarantee absolute security.

Our website may contain links to external websites. Trekmate Himalaya is not responsible for the privacy practices or content of such third-party websites.

Personal information is retained only for as long as necessary to fulfill booking requirements, legal obligations, customer support, and business operations.

You may request access to your information, correction of inaccurate data, deletion of personal information where legally permitted, or opt out of promotional communications.

Trekmate Himalaya reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page along with the revised effective date.